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Grievance Redressal
How DigiFinn acknowledges, investigates, and resolves investor grievances.
Purpose
This document explains how DigiFinn / Launchpad Fintech Private Limited acknowledges, investigates, and resolves investor grievances received through the website, email, telephone, and regulator-driven channels.
Escalation Matrix
Complaints unresolved at the first level are escalated to the Compliance Officer within 7 working days. Further escalation paths include the relevant Stock Exchanges, SEBI SCORES, and the SEBI SMARTODR portal.
Turnaround Time
Acknowledgement is sent within 1 working day. Substantive resolution is targeted within 21 working days, in line with SEBI and exchange guidelines.
The detailed policy document for this section will be published shortly. For urgent queries, please write to igr@bondsindia.com.